Returns Policy

* We have a 72 hour (3days) return policy.
If you don’t like something for whatever reason you can return it – no questions asked.
The only provisions are
  1. You must notify us first and get our authorisation.
  2. We check all knives before they are sent out, no exceptions to this. If the knife is marked or used in any way it will not be accepted as a return.
  3. The goods must be returned with all their parts and packaging and the goods must be in an unused condition.
  4. 15% restocking fee will apply to all returns and exchanges, returns cost us in labour transaction fees and shipping fees this restocking fee is used to recover those costs.
  5. All sales on knives over $500 are final, so please ask questions before making a purchase at that level. There are fees and costs on every purchase whether returned or not for us as a business. All return shipping costs are the responsibility of the buyer unless there is a mistake on our part (manufacturer’s warranty issue).
So please keep all your packaging and accessories.

 

Shipping Policy

You can expect your order to be shipped within one to two business day. Orders placed on weekends or Public Holidays will ship the next business day.
All orders within Australia ship free. We use Regular Parcel Post service.
All orders over $200 ship Express Post with a tracking number and signature on delivery.